Drowning in client follow-ups, support requests & Slack chaos?
AI triage systems for agencies that want to scale – without hiring more people.
We build AI systems that analyse requests, prioritise them, and suggest next steps – so your team knows exactly what to do, and clients get faster answers.
Integrates with the tools you already use – including Slack, Asana, email, helpdesk & nearly anything else.
What’s going wrong in most agencies
Everything feels uncoordinated, even though your team is working hard.
Slack messages, emails, and tickets piling up
Specialists get interrupted or ignore support requests
VAs don’t know what to do, PMs improvise
Issues escalate because no one reacts – or everyone reacts too late
The solution to Your support chaos:
A smart AI system that:
Automatically captures incoming support requests
Analyses topic, urgency, and missing context
Asks follow-up questions – automatically
Suggests solutions & replies
Assigns the right person internally
Integrates directly with your existing tools (e.g. Slack, email, Google Drive, helpdesk)
Meet your new support triage system
What our solution can actually do for you.
Request summarisation
No more guesswork or digging through threads
Auto follow-ups
Automatically asks for missing info
Knowledge
Research & apply relevant documentation (internal & external)
Triage logic
Instantly: “Now or later?”
Suggested reply
VAs & account managers respond confidently – no dev input needed
Suggested solution
Ready to implement
What you get
How we work
Analysis of your current support flow & ticket patterns
Customised system design to fit your team & workflows
System implementation & integration with your current tech stack
Ongoing support for prompt tuning, monitoring, expansions
Pricing
Investment & process
No new tool, no extra overhead.
A system that replaces real work – and often pays for itself within 2–3 months.
Start with a free audit call
Deep dive into your support structure & triage potential
Free
($490 value)
Setup
System design, implementation, integration
from $3000
Final price depends on tool count & complexity
Fixed price before we start - total transparency
Hosting & AI credits included
Retainer
Support, prompt tuning, monitoring, iterative improvements, expansion
from $750/month
Hosting & AI credits included
Want results like these?
75% fewer internal support follow-ups
Average response time dropped by 50%
43% increased capacity for account managers & PMs
We were overwhelmed with gratitude to see our vision brought to life when we were close to giving up! We absolutely love what Michelle has created for us!
Mermaid Devs were very easy to work with, completed our task within budget and on time. It works like a charm and is exactly what we requested, very stoked!
About us
Meet the humans behind Mermaid Devs
Hey, I’m Michelle.
I’m a full-stack developer with 12+ years of experience – but today, specialise in being a systems architect for scaling agencies.
Why?
Because most agencies don’t fail from lack of clients – they drown in operational friction: endless questions, unclear ownership, slow turnarounds.
I can code – but I also think in systems.
And that’s exactly what you need to scale without burning out your team.
My systems think, prioritise, and take work off your plate
instead of just automating blindly.
Ready to solve your biggest bottleneck?
Show me your current support flow – and I’ll show you what we can automate.
Book a free, no obligation 30-45 minute triage audit call
We’ll map your current support flow, identify automation potential
I’ll walk you through a live example of how your AI triage system could work in your agency
FAQs
How is this different from off-the-shelf tools or chatbots?
This isn’t generic software. You get a custom-built system, designed around your business logic, team structure, and delivery flow.
It saves real time, reduces friction, and makes your team faster.
What exactly is an “AI system” here?
It’s not a chatbot, not a plugin, and not a one-click tool. It’s a custom-built automation system that directly contributes to client requests. It connects directly to your tools (like Slack, Make, Notion, Asana).
Do we need new tools to make this work?
No. We build on top of your existing stack.
Our goal is to remove workload – not create more setup. We integrate, not replace.
How fast will we see results?
Most systems start saving time within 2–4 weeks. We launch with a focused pilot, target the biggest bottleneck, then optimise from there.
What’s the process to get started?
Free audit call
System design proposal
Setup & implementation
Ongoing support & evolution
Is this only for larger agencies?
No. It’s especially valuable for teams of 5–30 people where growth is bottlenecked by manual ops, back-and-forth, and chaos. That’s where structured systems make the biggest impact.
In some cases, it might still be valuable for smaller teams or solo operators – contact us to explore this.