Drowning in client follow-ups, support requests & Slack chaos?
AI triage systems for agencies that want to scale – without hiring more people.
We build AI systems that analyse requests, prioritise them, and suggest next steps – so your team knows exactly what to do, and clients get faster answers.
Integrates with the tools you already use – including Slack, Asana, email, helpdesk & nearly anything else.
What’s going wrong in most agencies
Everything feels uncoordinated, even though your team is working hard.
Slack messages, emails, and tickets piling up
Specialists get interrupted or ignore support requests
VAs don’t know what to do, PMs improvise
Issues escalate because no one reacts – or everyone reacts too late
The solution to Your support chaos:
A smart AI system that:
Automatically captures incoming support requests
Analyses topic, urgency, and missing context
Asks follow-up questions – automatically
Suggests solutions & replies
Assigns the right person internally
Integrates directly with your existing tools (e.g. Slack, email, Google Drive, helpdesk)
Meet your new support triage system
View our quick demo to see the solution in action – remember your system is going to be customised to your process & tools
Just a few of the things our support system can take off your plate:
What our solution can actually do for you.
Request summarisation
No more guesswork or digging through threads
Auto follow-ups
Automatically asks for missing info
Knowledge
Research & apply relevant documentation (internal & external)
Triage logic
Instantly: “Now or later?”
Suggested reply
VAs & account managers respond confidently – no dev input needed
Suggested solution
Ready to implement
What you get
How we work
Analysis of your current support flow & ticket patterns
Customised system design to fit your team & workflows
System implementation & integration with your current tech stack
Ongoing support for prompt tuning, monitoring, expansions
Pricing
Investment & process
No new tool, no extra overhead.
A system that replaces real work – and often pays for itself within 2–3 months.
Start with a free audit call
Deep dive into your support structure & triage potential
Free
($490 value)
Setup
System design, implementation, integration
from $3000
Final price depends on tool count & complexity
Fixed price before we start - total transparency
Hosting & AI credits included
Retainer
Support, prompt tuning, monitoring, iterative improvements, expansion
from $750/month
Hosting & AI credits included
Want results like these?
75% fewer internal support follow-ups
Average response time dropped by 50%
43% increased capacity for account managers & PMs
We were overwhelmed with gratitude to see our vision brought to life when we were close to giving up! We absolutely love what Michelle has created for us!
Mermaid Devs were very easy to work with, completed our task within budget and on time. It works like a charm and is exactly what we requested, very stoked!
About us
Meet the humans behind Mermaid Devs
Hey, I’m Michelle.
I’m a full-stack developer with 12+ years of experience – but today, specialise in being a systems architect for scaling agencies.
Why?
Because most agencies don’t fail from lack of clients – they drown in operational friction: endless questions, unclear ownership, slow turnarounds.
I can code – but I also think in systems.
And that’s exactly what you need to scale without burning out your team.
My systems think, prioritise, and take work off your plate
instead of just automating blindly.
Ready to solve your biggest bottleneck?
Show me your current support flow – and I’ll show you what we can automate.
Book a free, no obligation 30-45 minute triage audit call
We’ll map your current support flow, identify automation potential
I’ll walk you through a live example of how your AI triage system could work in your agency
FAQs
How is this different from off-the-shelf tools or chatbots?
It’s a custom-built system, designed around your clients, your delivery flow, and your internal knowledge.
Instead of asking your team to learn another tool, we connect to the systems you already use and shape the logic, summaries, and decision-making to match how your agency actually works. The result isn’t “AI answers” but clear context, better decisions, and faster handoffs in day-to-day support and delivery.
You’re not buying a chatbot.
You’re getting a tailored operational layer that reduces friction and saves real time and headspace.
We don’t want another tool on top of our task manager, Slack, or email - how is this relevant?
While our solution can look like another web based tool, it can also fully integrate with your task manager or other software.
That means its outputs can show up as Asana comments, email drafts – or you can still use the web based interface and chat if your prefer.
Our goal is not to add another place your team needs to live in.
Instead, requests are pre-processed before they hit your team: context is gathered, summaries and next steps are prepared, and only then is work handed off into your existing systems. Most teams only touch this briefly, if at all.
We don't have documentation or SOPs - does this make sense for us?
Yes — in fact, that’s when it’s most useful.
Most agencies already have a lot of implicit documentation spread across tickets, emails, Slack threads, and past work — it’s just not accessible or connected.
The system starts by using that existing history to provide context and suggestions. Over time, every request, decision, and resolution feeds back into the knowledge layer, so documentation is built automatically as a byproduct of doing the work — not as an extra task.
You don’t need to “get your docs in order” first. The system helps you get there gradually, without slowing down day-to-day delivery.
How fast will we see results?
Most systems start saving time within 2–4 weeks. We launch with a focused pilot, target the biggest bottleneck, then optimise from there.
Do we need new tools to make this work?
No. We build on top of your existing stack.
Our goal is to remove workload – not create more setup. We integrate, not replace.
Is this only for larger agencies?
No. It’s especially valuable for teams of 5–30 people where growth is bottlenecked by manual ops, back-and-forth, and chaos. That’s where structured systems make the biggest impact.
In some cases, it might still be valuable for smaller teams or solo operators – contact us to explore this.
What’s the process to get started?
Free audit call
System design proposal
Setup & implementation
Ongoing support & evolution