Effective date: 19 October 2026

This privacy policy explains how Mermaid Devs Pty Ltd (“Mermaid Devs”, “we”, “us”) collects, uses and protects personal information when you visit mermaiddevs.com, contact us or work with us.

Who we are

Mermaid Devs Pty Ltd is an Australian company based in Mermaid Beach, Gold Coast, Queensland. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

For any privacy question or request, email michelle@mermaiddevs.com.

Information we collect

• Information you give us: when you email us, book a call or become a client, we collect your name, email address, business name and anything else you choose to share with us.
• Client information: when we work with you, we may receive access to your systems, websites or stores, and the information held in them, so we can do the work you’ve asked for.
• Technical information: like most websites, our web server automatically records basic technical details when you visit, such as your IP address, browser type, the pages you view and the time of your visit. We use this to keep the site running and secure.

Cookies and analytics

Our website does not use advertising or tracking cookies, and we don’t run analytics tools that profile visitors. Any cookies set are those needed for the site to work.

Third-party services

• Google Fonts: our site loads fonts from Google. When it does, your browser connects to Google’s servers, and Google receives your IP address. See Google’s privacy policy.
• TidyCal: if you book a call with us, the booking is handled by TidyCal, which collects the details you enter in the booking form. See TidyCal’s privacy policy on their site.
• Email and business tools: we use standard business tools such as email, accounting and file storage to run our business and serve clients.

How we use your information

We use your information to:

• reply to your enquiries and arrange calls
• provide our services and manage our relationship with you
• send invoices and keep business records
• meet our legal obligations, including tax record-keeping

We don’t sell your information, and we don’t add you to a mailing list unless you ask us to.

Client data

When we have access to a client’s systems, we use the information in them only to do the work we’ve been engaged for. We keep access credentials secure and remove our access when it’s no longer needed or when you ask.

Where information is stored

Our website and business tools are hosted with third-party providers, and some information may be stored or processed outside Australia, including in the United States. When we use overseas providers, we take reasonable steps to make sure they protect your information in a way consistent with the Australian Privacy Principles.

Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Our website uses TLS encryption, and access to our systems is restricted to Mermaid Devs.

Sharing

We share personal information only with the service providers we use to run our website and business, as described above, or when we’re required to by law.

How long we keep information

We keep personal information only as long as we need it for the purposes above. Business and financial records are kept for the periods Australian tax law requires.

Access and correction

You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing michelle@mermaiddevs.com. We’ll respond within 30 days.

Complaints

If you have a concern about how we’ve handled your personal information, email michelle@mermaiddevs.com and we’ll respond within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last updated.