Shopify Support & Development

Shopify support & development packages

Shopify support & development you can count on – and grow with. Our Shopify work is focused on your business – prioritising customer experience, conversions and backend efficiency.

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Essentials

Great for brands with occasional development needs

$629

Excl. GST, 1-month expiry

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5 hours of support & development

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1 store

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Shopify theme development & customisation

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Shopify app selection & configuration

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Peace of mind that help is just an email away

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PREMIUM

Great for brands with frequent development needs or on Shopify Plus

$1499

Excl. GST, 3-month exipry

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12 hours of support & development

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1 store

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Shopify theme development & customisation

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Shopify app selection & configuration

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3rd party software support (CRM, marketing etc.)

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Custom Shopify apps

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Priority support: 24-48 hr turnaround on most tasks

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Chat with us in real-time via Slack

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Peace of mind that help is just an email away

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Agency

Great for agencies & brands with large custom requirements

$4499

Excl. GST, 3-month expiry

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42 hours of Shopify support & development

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Unlimited stores

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All other inclusions from our Premium plan

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White label available

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Prices in Australian Dollars and excluding GST.

Not quite what you’re looking for? Request a custom quote instead.

Shopify store audit

Not quite sure what the problem is? Find out with our in-depth audit.

Your store isn’t converting as you’d hoped? Something doesn’t look quite right? We can help you gain clarity and uncover hidden problems that may be costing you sales, traffic and hurt user experience. After our audit, you’ll be well on your way to fixing it.

Shopify Audit

$399

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In depth audit of your Shopify store

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home page, collection pages, product page, content pages

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Cart & checkout

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layout & design, apps and analytics

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page speed

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detailed report with action steps

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Video walkthrough of your results

Audit my Store

Project ideas

Need some inspiration?

Here are some examples of what we can do for you.Our work ranges from theme customisations, theme development, bug fixes, configuration & 3rd party software integrations all the way to custom Shopify apps & integrations.

Get started

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Page Speed Fix

Optimise your store’s page speed and core web vitals for a better user experience & SEO

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Product Page Customisation

Tailor the look and functionality of your product pages to your products & customer base for more trust & conversions

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Conversion Tracking

We can correclty install Facebook Pixel, Google Tag Manager conversion tracking or other scripts.

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Custom sections & elements

We create custom theme sections that provide additional functionality to showcase your brand and products

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Shopify blogs & content pages

We’ll make sure your blog and static content are presented well and optimsed.

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Theme Customisation & Custom sections

We’ll adapt the look and feel of your website to your brand and requirements, or create custom theme sections to showcase your content and products

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User Experience Audit

We’ll review and test your store from top to bottom to identify conversion issues & outline solutions

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App Selection & Configuration

“Find an app that does x” – name and we’ll find it and set it up for you.

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Migrate to Shopify

Looking to move from another ecommerce platform such as WooCommerce or Squarespace? We can help build your store based on best practices from the start.

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3rd Party Software Integration

We can configure and integrate your CRM or email marketing software such as Klaviyo, ConvertKit, Intercom and many more

Project ideas

Need some inspiration?

Here are some examples of what we can do for you.

Our work ranges from theme customisations, theme development, bug fixes, configuration & 3rd party software integrations all the way to custom Shopify apps & integrations.

Get started

Why Work With Us?

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Get more out of your store

Improve conversions, customer experience & brand representation

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Free up time to work on your business

Save time building and customising your online store, knowing your Shopify store is in good hands – and help is just an email away

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Flexible & reliable

More flexible than an agency, more reliable than a freelancer, at a fraction of the cost of an in-house developer, with zero hiring headache. Just transparent, fixed fee pricing, fast turnarounds and clear communication.

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10+ years of experience

More than 250 clients and 10+ years of web development experience in Australia and abroad, with a wide variety of technologies & software tools and prioritising long-term, sustainable solutions & best practices

Frequently Asked Questions

General

Why should I go on a monthly subscription with you?

Choosing a monthly subscription ensures your website receives regular maintenance and remains secure, up to date and optimised. You receive priority support and can rest assured that help is always just an email or support ticket away. Getting to know you and your website over time, we can provide consistent quality of work and ongoing strategic insights. All this means continuous improvement for your website and peace of mind for you, letting you focus solely on your business.

I don’t have a WordPress or Shopify website yet. Can you help?

Absolutely! We can build your new website from the ground up, making sure it’s done right from the start. Whether Shopify or WordPress is the right choice for you [link], we can get you up and running with one of our custom Shopify or WordPress builds. Click here to find out more and make sure to book your free discovery call to get an individual quote.

Is there a minimum commitment?

You can choose between one-time packages that do not automatically renew, and our subscription packages that renew every month and have a minimum commitment of 3 months. After the initial 3 months, our subscription packages can be cancelled at any time.

How fast will I get a solution?

Expect 1-2 business days for most requests.

Can we partner with you?

Yes! We’re always on the lookout for new partnership opportunities. Contact us now to have a chat about it. We also offer white label services for agencies.

Can you help us figure out why our website isn’t converting or losing traffic?

Yes, we would love to. We can do this in-depth as part of our audit or our support & development packages.

Shopify

Can you help us with Klaviyo, Shipstation, or our inventory management system?

We can provide help with most third party software providers such as CRM, marketing, shipping, fulfilment and inventory management tools. This includes configuration, integration and some support, if third party software is included in your chosen package.

Can you help me with Shopify Basic/Advanced/Plus?

Yes, we support merchants of all sizes and Shopify pricing levels.

How do I know if you’ve worked with my theme or apps before?

Chances are, we have at some point in the last 10+ years of our work experience. But even if not, our technical skills empower us to quickly figure out new tools, apps, and themes, because the fundamentals are always the same.

Do you also work With WordPress or WooCommerce?

Yes, we also work with WordPress/WooCommerce. Check out our WordPress packages here.